1. Refund and Return Conditions:
- Return Period: You can request a refund or return within 30 days of receiving the product. After 30 days, we will be unable to process a refund or return.
- Product Condition: The returned product must be unused, undamaged, and in its original packaging. All labels, packaging, and accessories must be intact. The product must be in the same condition as when you received it, otherwise, we cannot accept the return.
- Quality Issues: If the product has a quality problem (e.g., damage, defects, or functionality issues), we will offer a full refund or exchange.
- Incorrect Shipment: If we shipped the wrong product, you can choose to return it for a full refund or exchange.
2. How to Request a Return or Refund:
- Please contact our customer service team via email at badiway@outlook.com. In your email, kindly provide the following information:
- Order number
- Product name and quantity
- Description of the issue or photos of the quality issue (if applicable)
- Our customer service team will respond within 48 hours to your request and provide return instructions. If the issue is complex or requires further verification, we may need additional time to process.
- Once the return request is confirmed, we will provide you with the return address and detailed return instructions.
3. Return Shipping Costs:
- Quality Issues or Incorrect Shipment: If the return is due to a quality issue or incorrect shipment, we will cover the return shipping costs and provide a prepaid return label.
- Personal Reasons: If you are returning the product for personal reasons (e.g., change of mind, incorrect size), you will be responsible for the return shipping costs. You can choose any reliable courier to return the product to us, ensuring it is not damaged during transit.
4. Refund Processing:
- Refund Method: Once we confirm receipt and inspection of the returned product, we will process your refund within 7 business days. The refund will be issued through your original payment method. Please note that the refund time may be affected by the processing time of the payment platform.
- Partial Refunds: If the product has been used or its packaging is damaged, we will determine whether to issue a full or partial refund based on the condition of the returned item.
5. Environmental Commitment:
- We are dedicated to environmental protection and aim to minimize waste during the return process. All returned products will be environmentally processed or reused based on their condition to minimize our environmental impact.
- If you have any questions or suggestions about our environmental commitment, please feel free to contact us. We are happy to work with you to contribute to the planet.
6. Important Notes:
- Our return and refund policy applies only to products purchased through the official Badiway website or authorized sales channels. For products purchased through other channels, the return and refund policy may differ.
- To ensure a smooth return, please keep the purchase receipt and courier tracking number for the return shipment. If you are unable to provide these, we may not be able to process your refund.